Bespoke Business Training Packages
This is an exciting opportunity for us to be able to offer bespoke training, enabling you to choose the exact training that is required for your company.
Bespoke Solution
We build the training for you. We offer this bespoke training to any business where they have more than one team member. Through our background we know what it takes to run a successful business, Lucy has countless experiences of working with companies and highlighting where the pitfalls are and how to work on turning that around.
We take the time to understand your business approach, what your end goal is, and who you are as a business. This approach ensures that we build the right training packages for you.
We can offer white label (the training looks like it is owned by your brand) or black label (where our company logo remains on the materials) courses.
Our General Consultancy Process is the Following:
Online Training
- Worldwide support.
- Access a dedicated platform for your future employees or current employees to provide them with training specific to their needs (this can be produced in several languages).
- We build your bespoke training and you can do this for:
• Onboarding new employees
• Upskills for existing employees
• Housekeeping/Cleaning
• Front of House
• Etiquette and Behaviour
• Communication
• Table Service
• F&B Service
• Management Service and Leadership skills
In Person Materials
- Worldwide support.
- Access dedicated training materials for your future employees or current employees to provide them with training specific to their needs.
- We can provide train-the-trainer support, so your own in-house team are able to teach the materials.
- We can train your team as regularly as you need us to, a one-off, or we can have regular sessions.
- The materials can be licenced for your own usage should you wish to use them with your own team/trainers.
- We build your bespoke training and you can do this for:
• Onboarding new employees
• Upskills for existing employees
• Housekeeping/Cleaning
• Front of House
• Etiquette and Behaviour
• Communication
• Table Service
• F&B Service
• Management Service and Leadership skills
Our general B2B process is the following (although it is extremely worth noting that each client has individual needs and specific outcomes with the processes and we work in a reactive, rather than fixed sense).
Stage 1 - Initial meeting
We meet with you via Zoom video (our preference) or we can meet you in our HQ in Mayfair or at your household itself (the latter are both chargeable meetings, whereas Zoom is complimentary). We discuss the project, and what challenges are being faced.
Stage 2 - Paperwork
Following our meeting, if you wish to commence the consultancy agreement, relevant T&Cs and service contracts are provided to you to review and sign. With fees discussed and disclosed.
Stage 3 - Building the Training
During this timeframe, we will undertake a large number of routes, depending on the timezone and location of the business. We will look at various options for training and determine if this is online or in person (or both). During this time we will need access to various departments within the company so we can extract the relevant information to compile bespoke training.
Stage 4 - Paperwork
You are given access to the training for you and us (should you need our help with the initial training phase) to roll out. We offer a pilot stage process so that a smaller team can ‘trial’ the training and should any adjustments be made, we can easily adapt the training at this stage.
Stage 5 - Building the Training
As all our online materials can be easily accessed and edited, we look to perform annual reviews on the content you have available and ensure that each year our clients are given important updates and options to deepen the training materials they can access.